Returns Policy

You can return any item (except socks due to hygiene) within 14 days of the order date for a refund of that item or to exchange it for a different size. If you live overseas, we will accept a longer return period provided you notify us in writing within 7 days.

All goods will be inspected on return. Items must be in their original condition with tags attached to be eligible for refund or exchange. Totally Lucid reserves the right to refuse refunds or exchange if the item is not in its original condition. You can return any item within 14 days of the order date for a refund of that item or to exchange it for a different item. If you live overseas, we will accept a longer return period provided you notify us in writing within 7 days.

All goods will be inspected on return. Items must be in their original condition with tags attached to be eligible for refund or exchange. Totally Lucid reserves the right to refuse refunds or exchange if the item is not in its original condition.

The goods are your responsibility until they reach the Totally Lucid studio. We recommend you use a postal service that allows you to track your goods and insures you for the value of the goods you are returning. Please allow five working days for returns to be processed. Please choose carefully when purchasing sale items as no credits or refunds will be made on sale goods unless faulty. Exchanges of the same style are permitted if stock is available.

Return address:

Totally Lucid

38 Turners Road,

Ouruhia

Christchurch 8083

New Zealand